Question 1

What data do you collect?

Accepted Answer

We collect your email, name, and chat messages. If you fill in your profile (province, immigration status, etc.), that data is stored to personalize answers. We also store device fingerprints for session security. We do **not** sell or share your data with third parties.

Question 2

Where does CanadaAsks get its information?

Accepted Answer

We use two sources: a **database of crawled government content** (updated regularly) and **live web search** via SearXNG that runs on every question to find the most current information. This means dollar amounts, deadlines, and processing times are always as up-to-date as possible.

Question 3

How do I get started with CanadaAsks?

Accepted Answer

Every new account receives a **$5.00 welcome gift** (~100 questions) to explore the platform. Once your welcome credits are used, you can buy more credits (pay-as-you-go) or upgrade to the Pro plan for unlimited questions.

Question 4

How do I create an account?

Accepted Answer

Click **Sign In** and choose either Google sign-in or email/password. For email sign-up, you'll receive a verification email — click the link to activate your account.

Question 5

What is CanadaAsks?

Accepted Answer

CanadaAsks is an AI-powered assistant that helps you find answers about Canadian government services, benefits, tax, immigration, and more. We search official government sources in real time to give you accurate, up-to-date information.

Question 6

How does Pay As You Go work?

Accepted Answer

Each question costs approximately **$0.05 CAD**. You can buy credits in $5, $10, $25, or $50 increments. Credits never expire. Your welcome credits are used first, then your purchased credits.

Question 7

Can I trust the links in the answers?

Accepted Answer

Yes. All links are verified before being shown to you. We validate every URL against the actual government website and mark any broken links. Only URLs from trusted government domains (.canada.ca, .gc.ca, provincial sites) are included.

Question 8

Is CanadaAsks affiliated with the Government of Canada?

Accepted Answer

No. CanadaAsks is an independent service. We source information from official government websites (canada.ca, provincial sites, CRA, IRCC, etc.) but we are not affiliated with, endorsed by, or operated by any government entity.

Question 9

Are my conversations private?

Accepted Answer

Yes. Your conversations are only accessible to you. Our AI processes your questions to generate answers, but conversations are not used to train AI models or shared with anyone.

Question 10

Can I use multiple devices?

Accepted Answer

For security, CanadaAsks allows only **one active session** per account. If you sign in on a new device, your previous session is automatically signed out and you'll receive a security alert email with the details of the new sign-in.

Question 11

How is my payment information handled?

Accepted Answer

All payments are processed through **Stripe**. We never see, store, or have access to your credit card number. Stripe handles all payment security and PCI compliance.

Question 12

Can CanadaAsks fill out government forms for me?

Accepted Answer

We provide **field-by-field guides** for many government forms (IMM 5257, PPTC 155, CIT 0002, etc.). When you mention a form in your question, we show the guide alongside the PDF so you can view both side by side. We don't fill the form automatically — but we explain exactly what to write in each field.

Question 13

What is two-factor authentication (2FA)?

Accepted Answer

2FA adds an extra layer of security to your account. After entering your password, you'll need to enter a 6-digit code from an authenticator app (like Google Authenticator) or from an email we send you. You can enable 2FA in **Settings → Account**.

Question 14

What topics can I ask about?

Accepted Answer

You can ask about taxes (CRA, GST/HST, filing), immigration (visas, PR, citizenship), benefits (CCB, EI, OAS, GIS), healthcare (OHIP, provincial coverage), housing (tenant rights, first-time buyer programs), student aid (OSAP, grants), small business, and more.

Question 15

What does the Pro plan include?

Accepted Answer

Pro gives you **unlimited questions** for **$12/month** or **$9/month billed yearly** (25% savings). It includes all features available to pay-as-you-go users.

Question 16

Can I export or delete my data?

Accepted Answer

You can export all your data (profile, conversations, saved forms) as a JSON file from **Settings → Account → Export My Data**. To delete all chats, use **Settings → Account → Delete All Chats**. To permanently delete your account and all data, use **Delete Account**.

Question 17

What languages are supported?

Accepted Answer

CanadaAsks supports English, French, Spanish, Chinese (Simplified), Punjabi, Arabic, Tagalog, and Italian. The AI responds in whichever language you choose from the language switcher.

Question 18

I forgot my password. How do I reset it?

Accepted Answer

On the sign-in form, click **Forgot password?** and enter your email. We'll send you a link to reset your password. The link expires in 1 hour.

Question 19

Can I use my welcome credits to pay for a Pro subscription?

Accepted Answer

No. The $5 welcome gift is for pay-as-you-go questions only and cannot be applied to plan upgrades. If you've purchased additional credits, those will carry over as Stripe customer credit when you upgrade.

Question 20

Is my chat history saved?

Accepted Answer

Yes, your conversations are saved to your account so you can revisit them later. You can delete individual conversations or all chats from **Settings → Account**.

Question 21

How accurate is the information?

Accepted Answer

We source data from official Canadian government websites and update it in real time via live web search. However, government policies change frequently. Always verify critical information (dollar amounts, deadlines, eligibility) on the official government website. We label the year for all dollar amounts and include direct links to official sources.

Question 22

How do I cancel my subscription?

Accepted Answer

Go to **Settings → Billing → Overview** and click **Cancel Subscription**. Your Pro access continues until the end of your current billing period. You can renew anytime before it ends.

Question 23

How do I delete my account?

Accepted Answer

Go to **Settings → Account** and scroll to the Danger Zone. Click **Delete Account**. Your account will be soft-deleted — your data is preserved for 30 days in case you change your mind. After 30 days, inactive accounts may be permanently archived. If you sign back in within 30 days, your account is automatically reactivated.

Question 24

Do you use cookies?

Accepted Answer

We use essential cookies only: a session cookie for authentication and a locale preference cookie. We do not use tracking cookies, analytics cookies, or advertising cookies.

Question 25

Why does the AI sometimes say it's not sure?

Accepted Answer

We designed the AI to be honest rather than guess. If it can't verify a fact (like a specific address, phone number, or dollar amount), it will say so and suggest where you can verify. This is intentional — a wrong answer is worse than saying "I'm not sure."

Question 26

Why should I use CanadaAsks when free AI assistants are available?

Accepted Answer

General-purpose AI assistants are powerful, but they are built for everything — coding, writing, math, trivia. CanadaAsks is built for one thing: getting you the right answer about Canadian government services. Here is why that matters:

- **Always searches official sources** — every question triggers a live search across canada.ca, CRA, IRCC, and provincial government sites. We do not rely on training data alone.
- **Verified, working links** — we check every URL before showing it to you. General AI tools often generate plausible-looking government links that do not actually exist.
- **Year-labeled dollar amounts** — we always label which year a figure is from (e.g., "the BPA is $16,129 for 2025"). Tax thresholds, benefit amounts, and fees change every year.
- **Knows your situation** — your province, immigration status, income, and family size are used to personalize every answer. Other tools start from zero every conversation.
- **Canadian-only focus** — no risk of getting US tax rules, UK immigration advice, or Australian benefit programs mixed in.
- **Form guides** — we show the actual government PDF alongside a field-by-field guide so you know exactly what to write in each box.
- **Trusted government domains only** — we only link to .gc.ca, .canada.ca, and official provincial sites. Never random blogs or forums.

General AI tools can do many things well. But when the answer determines how much tax you owe, whether your visa gets approved, or how much child benefit you receive — you want a specialist, not a generalist.

Question 27

Do you offer refunds?

Accepted Answer

All purchases (credits and subscriptions) are non-refundable. Credits never expire, so you can use them anytime. You can cancel your Pro subscription at any time — you keep access until the end of your billing period.

Frequently Asked Questions

General

Account & Security

Billing & Credits

Chat & AI

Privacy & Data